FAQs

Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

As per IRCTC mandate, every passenger needs to book an order 2 hours prior to reaching the station for accepting delivery. Food can be ordered either through IRCTC web portal/application or by scanning nLincs dedicated QR code and website.
Now Booking online food on train is much easier with a renowned and trusted brand like nLincs, delivering food to the passengers on the train. Scan the Code or click on the link → enter PNR→ Select the station → Select nStore as an aggregator → Select the food and place an order filling the Train no. or Station name. Payment can be made online or by COD. Order can be done through an IRCTC app, website, phone (9884898111) or by scanning a QR code.
Passengers are allowed to cancel them 2 hours before the previously decided delivery time.

In the event of a failed order delivery, the situation will be analyzed and the outcome will determine the next steps.

 

(a) If the failure is due to the QSR (Quick Service Restaurant), they may be charged a penalty fee of INR 100

(b) If the delivery boy has reached the platform and the passenger is not available, nLincs will inform IRCTC and cancel the order. In this case, 50% of the billed amount will be refunded to the vendor.

If the train is late or arrives beyond IRCTC's delivery time (6am to 11pm), there are two scenarios:

(a)  If the train is late by 30 minutes to 1 hour (beyond IRCTC delivery time), some QSRs may still be able to deliver the order (depending on the QSR)

(b) If the train is late by more than the above time frame, then the QSR will not be able to deliver the parcel.

Yes, you can order food even if your ticket is not confirmed and you are traveling as a waitlisted passenger. Alternatively, you may be able to order food through a confirmed or RAC (Reservation Against Cancellation) passenger ticket. However, we will only deliver food to confirmed tickets.
If you cancel the order before confirmation, then you are eligible for a full refund within 4-7 working days.
Yes, it is possible to place your food order via phone by contacting us at (number). However, we recommend ordering through our website for a hassle-free and convenient experience. Our customer service representative will be happy to assist you in placing your order over the phone. If you cancel the order before confirmation, then you are eligible for a full refund within 4-7 working days.

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